Things go wrong - it's an unavoidable fact of life.
While here at goyderCONNECT we strive to provide the BEST possible service to all of our customers, but from time to time factors both within and outside of our control will mean this doesn't happen.

If you feel that we haven't done the best possible job that we can, we ask that you contact us via one of the methods below to discuss it so that we can do what we can to make it right.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 1300 789 355
Contact us via our website by clicking HERE
or
Lodge a support ticket HERE.

A document outlining our complaints handling process can be found here.

goyderCONNECT asks that if you do have a complaint, you allow us the opportunity to exhaust all possible options before going to the TIO, as in our experience complaints dealt with internally are resolved much quicker than complaints mediated via the TIO.

The TIO can be contacted via the following means:
Telephone: 1800 062 058 or 03 8600 8700
Fax: 1800 630 614 or 03 8600 8797
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Online: http://www.tio.com.au/making-a-complaint